When it comes to running a successful Rent to Rent or Serviced Accommodation business, guest experience isn’t just a nice extra—it’s the engine that drives your reviews, referrals, and repeat bookings.
Here are some simple, effective ways to level up the guest experience without blowing your budget:
1️⃣ Make First Impressions Count
Your guests start forming opinions the moment they arrive—or even before.
- Clear, friendly communication: Send all details in advance—address, check-in instructions, Wi-Fi codes.
- Spotless presentation: Ensure the property is sparkling clean and smells fresh.
- Small touches: A welcome note or a mini hamper can go a long way.
2️⃣ Simplify Check-In and Check-Out
Nobody likes to fumble with locks or wait around.
- Use a key safe or smart lock with clear instructions.
- Offer flexible check-in where possible.
- Make departure easy—simple instructions and a thank-you message.
3️⃣ Provide Thoughtful Amenities
People appreciate it when you anticipate their needs:
- Good Wi-Fi (non-negotiable)
- Quality linens and towels
- Tea, coffee, and a few essentials
- Local guide with recommendations
4️⃣ Be Responsive
If something goes wrong, how you handle it matters more than the issue itself.
- Reply promptly to questions or concerns.
- Be courteous and solution-focused.
- Follow up to check everything was resolved.
5️⃣ Personalise Where You Can
Even small gestures make guests feel valued:
- A birthday card if you know they’re celebrating
- A welcome treat for kids or pets
- Recommendations tailored to their interests
6️⃣ Ask for Feedback—and Act on It
Invite guests to share their thoughts after their stay.
- Use feedback to fine-tune your service.
- Respond to reviews—thank people for positive comments and address negatives politely.
Conclusion
Improving guest experience doesn’t require huge budgets or complicated systems. It’s about consistent care, clear communication, and those thoughtful touches that make people feel at home.
Deliver this, and your guests won’t just be satisfied—they’ll become your biggest advocates.